Terms of service
1) Shipping Policy
Based on the availability of stock, products will be dispatched within 5 working days of the receipt of your order. In case one or more of the ordered items are out of stock, an email informing you of the same will be sent to you within 5 working days of order placement.
We deliver all across India and do not ship to any other countries.
One order can only be placed against one address. To ship to multiple addresses, please place a separate order for every address.
We only ship via trusted shipping partners that have been providing us their reliable services over a period of time. Please provide your full address including your pin code and landmarks for the purpose of timely delivery of your order.
Orders with delivery address in metropolitan cities would be delivered within 7 working days from the date of dispatch. Orders to pin codes outside the metropolitan cities would be delivered within 7-10 working days from the date of dispatch. However in some cases due to an unlikely event or unforeseen issues, there may be delay in the delivery of your order. We will endeavor to provide you latest and timely updates regarding your delivery in such cases.
If our trusted shipping partners do not deliver to your pin code or remote locations, we will contact you regarding the same. In cases when we are unable to deliver the ordered item to your address, we will refund the full amount back to your bank account.
In case the package received by you is damaged or not in good condition or the packaging is tampered, please do not take delivery and inform us via email along with your order details. You can also call us on +91 11 26219564-65 (Mon-Sat: 10am-6pm IST). We will try to send you a replacement as soon as possible.
The e-commerce platform on www.nationalindco.com is provided as a service and operated by National Industrial Company. Our registered office is at 802 Manjusha, 57 Nehru Place New Delhi-110065.
Information collected from our customers is used to improve and customise their experience in order to be able to serve them better. There are two types of information collected by us:
(i) Information provided by you when you register with us or buy a product or utilize any of our other services through this website or email or on the phone or when you engage with us on a social network is used to help us provide you the best possible experience. Any information provided by you while making online payments on our website such as your debit/credit card or banking account information is neither saved nor used by us, it is entered into a secure payment getaway that protects your information. The payment gateway used by us follows guidelines published by the Reserve Bank of India and is widely used across the e-commerce industry in India.
(ii) Cookies: The website, like most other websites, receives and stores some information whenever you access it in the form of cookies. Examples of information collected include your preferred internet browser, pages visited, recent purchases, products browsed amongst others.
Non-personally identifiable information about visitors is tracked using a third party service and is used to understand our customers, their needs and preferences and usage patterns. This information may be shared with our business partners in order to serve you better.
3) Information obtained from third parties
We may obtain information about our customers such as their email address and contact details from third parties.
Usage of information collected
We use the information provided by you or third parties to send you information regarding order placed, dispatch and delivery, promotional offers on products, contests, facilitation of your transactions, service related information, information on change in terms and conditions amongst others. You can opt out of promotional emails if you so wish by choosing to unsubscribe by logging into the website and changing your preferences.
We share customer information with third parties only as follows:
Third Party Service Providers
We may employ other companies and individuals to perform functions on our behalf, including fulfillment, delivery, analysis of data, marketing assistance, processing of payments, and customer service. They have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.
Business partners and third parties
We might work with other businesses to jointly offer you products and services that do not fall under our portfolio or allow them to offer their services through our website for your benefit. In such cases, we would share relevant information about our customers with them.
We might send you promotional offers of products listed on the website or those provided by our business partners if we think they might be of interest to you. If you choose to take up the offer, we would share your relevant information with our partners. You can opt-out of such emails any time you wish by updating your preferences on your profile.
Review, rating and testimonials
If you post a review or rate any of our products or engage with us on a social network, we might repost your review again on our website or other relevant mediums. If you choose to click on ‘Share now’, your information might be used by third party services.
4) Security of your account on our website
When you subscribe to National Industrial Company for updates or open an account with us, you make use of a password to access and secure your account and account information. Please do not disclose your password to anyone and maintain its secrecy. We also suggest you sign out of your account when finished to prevent its misuse.
Personal Information on your account
Please ensure that your information such as address and email are true, accurate and up-to-date so relevant emails and any items ordered by you can reach you in a timely manner. If we have reason to believe that information provided by you is false or incorrect, we reserve the right to reject such orders and delete your account. In case of misplaced delivery because of wrong or incomplete information provided by you, the extra cost incurred will be recovered from you.
5) Revisions in terms and conditions
6) Returns, Refunds & Cancellations
Unless there is a manufacturing defect in the product or an incorrect item has been delivered, we do not take return requests.
In the case of any defects or wrong item received, please let us know at the earliest and latest within 7 days of receipt of products. The item should be unused and present in its original packaging, and returned to us with the original sales invoice. If found used or damaged upon examination, we reserve the right to reject such return requests.
A refund, if desired by the customer, will be issued in case an incorrect product has been delivered after receipt and examination of the product by us. The refund will be credited back to the customer’s bank account or debit/credit card from which the payment was made after our checks on the product are completed and conditions of return are satisfactorily met. Refunds may take 8-10 business days to be processed.
Some products such as lenses that are made of glass with laser coatings are not eligible for returns under any circumstances.
Cancellations by National Industrial Company
Due to unavailability of stock, limit on permissible order quantity or due to an error in pricing or product information, we reserve the right to cancel your order as per our discretion. In such cases, the full amount paid by you will be credited back to your bank account. We apologise for any inconvenience caused in such cases.
7) Ownership of content/ Copyrights
National Industrial Company owns the copyrights of information present on this website and prohibits anyone from its misuse.
8) Accuracy of website content
We make persistent and meticulous efforts to ensure that the information such as product images, prices, and applicable tax provided on our website are up-to-date and correct. However it is possible that the product packaging or colour may vary upon receipt of product by you. We will not be liable for any loss or damage caused due to services provided on our website. Any changes in applicable tax or product price will be updated to the website without any prior notice.
9) Applicable Law and Jurisdiction
In case of disputes between the purchaser and National Industrial Company, both parties shall make every effort to resolve the same amicably by mutual consultations. Any unresolved disputes in interpretation or otherwise shall be resolved by an independent arbitrator appointed by National Industrial Company and their decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration would take place in Delhi. The laws of India will be applicable and the exclusive jurisdiction in proceedings arising out of this agreement will lie with the Courts of Delhi.
10) Limitations of Liability:
National Industrial Company will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
To the extent that the website is provided free-of-charge, for any direct loss;
For any indirect, special or consequential loss; or
For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, or loss or corruption of information or data.
In no event shall National Industrial Company be responsible for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever related with the services, content and the products. National Industrial Company is not responsible for the use or inability to use our services or access the content. Also National Industrial Company is in any way responsible for the unauthorized access to or alterations of your data or transmissions.
These limitations of liability apply even if National Industrial Company has been expressly advised of the potential loss.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, National Industrial Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against National Industrial Company officers or employees in respect of any losses you suffer in connection with the website.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
We always try to offer you the best products of the market but in case of non-effectiveness of the products, we are not responsible anyhow as we do not manufure any of these products.